What are you looking for?
We may already have the answer for your concern.
Raise a new issue
Can't find what your are looking for? File a ticket then we'll get back to you as soon as possible.
A. Introduction to eCWT Portal
What is eCWT Portal?

 

The eCWT Portal provides Globe Telecom customers an automated processing of EWTs, wherein, customers are given the opportunity to access online (in the comfort of their homes/offices) the creation and submission of the CWT as part of their bills payment to Globe, Innove, and Bayan.

Was this helpful to you?
Thank you for answering!

Why should we use eCWT Portal?

eCWT Portal replaces the manual submission of hardcopy BIR Forms - 2307. Customers can submit their electronic BIR Forms 2307 which be posted as payments to the accounts, real-time.

Benefits of using eCWT Portal;

1. Improved submission experience of BIR(2307) certificates via online portal anytime, anywhere.
2. Real-time posting of EWT payments.
3. Submissions are all paperless (saves cost for courier and/or paper printing costs).
4. Capitalized on the latest Information Technology trends within the bounds of e-Commerce Act of 2000 and BIR Revenue Memorandum Circular 121-2019.

Was this helpful to you?
Thank you for answering!

Will Globe still accept my printed BIR Forms 2307 and 2306?

Come October 1, 2307 and 2306 should be submitted in the eCWT portal.

Was this helpful to you?
Thank you for answering!

What if my bill computation does not match data in the ECWT portal?

The eCWT Portal shows your current charges exclusive of taxes (value-added tax and overseas communication taxes). Common difference are as follows:

Common variances
1. If bill summary amount includes previous charges
2. If bill summary amount includes taxes (value-added tax and overseas communication taxes).

In case you encounter disrepancies in the computation, you may proceed with the "Upload your own breakdown" option.

Was this helpful to you?
Thank you for answering!

What if the customer has many or multiple accounts to file?

We recommend to use the bulk upload filing if you are preparing for more than 10 accounts. 

 

Was this helpful to you?
Thank you for answering!

Can I be the preparer and approver at the same time for my company?

Yes, the preparer and approver can be the same user. However, user should have different email address for each role.

Was this helpful to you?
Thank you for answering!


B. Registration
How do I register to the eCWT Portal?

Go to the eCWT registration page then fill up registration form with required details and submit.

Notes:

1) Upon submission, you will receive an email notification containing the details of your request.

2) Users will have to wait for 1-2 working days for the log in credentials

Was this helpful to you?
Thank you for answering!

I submit CWT for multiple companies as a preparer, do I have to register separately for each company?

A: Yes. You need to register the companies separetely. 1 Registration = 1 Company TIN

Was this helpful to you?
Thank you for answering!

Can I register using my personal email?

Yes, though we highly recommend using your company email in accordance to your company's standards on registration.

Was this helpful to you?
Thank you for answering!

I provided the incorrect email address of either the  Preparer  or Approver during pre-registration

Submit an incident ticket in the eCWT portal indicating the associated role to be modified i.e Preparer or Approver with its incorrect email address and the correct email address.

Was this helpful to you?
Thank you for answering!

Can PEZA Companies submit CWT's via the eCWT Portal?

PEZA Entities are also Withholding agents and can submit BIR Form 2307 via eCWT Portal.

They are withholding two percent even though they are zero-rated in VAT.

Was this helpful to you?
Thank you for answering!


C. Logging in to eCWT Portal
How do i log in to the eCWT portal?

If your  email address was assigned by your company SPOC  to be a preparer or approver, please check your email for a notification containing your log in details, 24 hours upon registration.

If you expect to receive an email credential but didn't get any, coordinate with your SPOC for the correct email address or submit an incident ticket in the eCWT portal.

Was this helpful to you?
Thank you for answering!

My temporary password is not working.

Please check if you are using the correct password format otherwise, submit an incident ticket via this link https://ecwt.globe.com.ph/portal/FAQs.aspx

Was this helpful to you?
Thank you for answering!

I forgot my password, what should I do?

Please click the Forgot Password link and type in your registered email. An email will be sent to you where you can access a link to change password.

Was this helpful to you?
Thank you for answering!

I did not receive the One Time Pin (OTP), what should I do?

Please perform either of the following:

1. Check your email SPAM folder in case the OTP is sent there

2. Request for a new OTP code by clicking on “Did not receive OTP” button.

3. Check if noreply@globe.com.ph is blacklisted in your email domain.

4. Submit an incident ticket in the eCWT portal.

Was this helpful to you?
Thank you for answering!

I did not receive my Log in credentials what should I do?

Please perform either of the following:

1. Check your email SPAM folder if it is not in the Inbox folder.

2. Check if noreply@globe.com.ph is blacklisted in your email domain.

3. Submit an incident ticket in the eCWT portal.

Was this helpful to you?
Thank you for answering!

I already changed my password but it is not working, what should I do?

Submit an incident ticket in the eCWT portal indicating your name, company TIN, and email. We will get back to you within 24 - 48 hours.

Was this helpful to you?
Thank you for answering!

Invalid Mobile Phone Number on initial log in.

If you are using an Internet Explorer browser, we suggest you use a different browser (e.g Google Chrome) for the compatibiliy of eCWT Portal. Please see the details below for the sample format:

Mobile Number: 09123456789 (09+9digits number)
Landline Number: 02-12345678 (Area code+8digits number)

Was this helpful to you?
Thank you for answering!

Is it safe to upload my e-signature?

Yes.

The e-signature is in compliance with BIR's RMC no. 29-2021 wherein the BIR allowed the use of electronic signature on certain BIR forms inclusing BIR Form 2307 and supported by e_Commerce Law and Globe's Data Privacy. Please check following link for your reference, https://www.globe.com.ph/privacy-policy.html

Was this helpful to you?
Thank you for answering!

What format of  e-signature should i follow?

You may do the following:

1. Use an electronic signature device

2: Draft your signature in a software application and save a screenshot

3. Draft a signature in a paper and take a clear picture.

 

Ideal e-signature specifications:

1) In .png format or .jpeg format (Image format)

2) 1 signature only

3) Signature image size: 2 inches in width and .5 inches in height

 

E-signature's definition based on e-Commerce law and RMC no. 29-2021:

"Electronic signature" refers to any distinctive mark, characteristic and/or sound in electronic form, representing the identity of a person and attached to or logically associated with the electronic data message or electronic document or any methodology or procedures employed or adopted by a person and executed or adopted by such person with the intention of authenticating or approving an electronic data message or electronic document.

Was this helpful to you?
Thank you for answering!


D. Adding Preparer and Approver
Can I add another colleague who is also a CWT/FVAT preparer or approver?

You can register your colleague using the Add User module in the eCWT Portal. However,  you can only add the new preparer or new approver under the Company TIN you are registered on.

 

Was this helpful to you?
Thank you for answering!

How many preparers and approvers can I add?

A company is advised to have up to ten (10) preparers and (5) approvers.

Was this helpful to you?
Thank you for answering!


E. Submit EWT (Globe accounts)
What do I do if I have a large number of Unfiled accounts shown in the portal?

Please disregard if :

  1. You have already filed manual CWTs to avoid double posting. 

  2. You have filed via the Portal, but with Variances as the difference will “float” in the dashboard.

Was this helpful to you?
Thank you for answering!

I have an incomplete set of accounts in the eCWT portal, can I add some accounts before submitting eCWT?

The portal will generate the list of your company's registered accounts. In case you encounter missing accounts, you may proceed with the "Upload Your Own Breakdown" option as seen in the portal.

Also, kindly submit an incident ticket and provide these missing accounts to update your dashboard.

Was this helpful to you?
Thank you for answering!

Can I remove some accounts before submitting eCWT?

Yes, you may remove accounts before submitting eCWT.

 

For Single Filing, you may unselect account number in the list.

For Bulk Upload, you may delete the row of the account number in the excel file (template). 

Was this helpful to you?
Thank you for answering!

Can I submit partial eCWT?

Yes, as long as the billing period is not yet expired or fully submitted. The system only accept submission of eCWT/FVAT until the following dates:

 

 

Was this helpful to you?
Thank you for answering!

Can I select accounts for filing?

Yes, however, if you will be selecting more than 10 account numbers, we recommend you use the bulk file (Excel) and remove the accounts that will not be withheld or leave it with zero (0) values.

 

Was this helpful to you?
Thank you for answering!

Do I need to manually compute for the Tax Withholding Amount?

For Globe's Single Filing, amounts are auto-computed based on the Tax Rate (ATC) and gross amount of EWT (Net of VAT) while in Bulk Upload, you have to compute the breakdown based on the indicated Tax Rate (ATC) and the remaining balance.

For Innove and Bayan, You may refer to the template provided which allows you to input your computed Tax Rate.

Was this helpful to you?
Thank you for answering!

What are the actions that will invalidate your eCWT Bulk File?

1. Gross amount of Tax withheld is higher than the current billed amount net of taxes (VAT & OCT).

2. Inputting invalid Account Number.

3. Placing an invalid ATC

4. Special characters or any input that does not follow the format of the bulk file.

5. Inputting negative amount

6. Excel version should be [2017 and up]

Was this helpful to you?
Thank you for answering!

Will there be an official receipt that will be sent to us after submission?

Please provide the reference number of approved transaction (e.g. CWT00000123456) via File a ticket to request OR.

Was this helpful to you?
Thank you for answering!

Can I download my submitted and approved eCWT/eFVAT?

Yes. Once approved, please click the "Approved" In the Dashboard > scroll down to select Reference Number > a new tab will open > scroll down and click the "View Approved Form" in the upper right and click the down arrow to download the 2307.

Was this helpful to you?
Thank you for answering!

Will I receive notification when my CWT is ready to be submitted?

Yes, you will receive emails every billing cycle. Also, there will be follow-up notifications to remind you to completely file unsubmitted or partial eCWT.

Was this helpful to you?
Thank you for answering!

Can a customer use or upload their own computation to the eCWT Portal?

Yes, you can upload your own computation if your encounter the following issues;

1. Incomplete/Mising account numbers

2. Missing billing run.

3. Variances in the computation

Was this helpful to you?
Thank you for answering!

What are the available Alphanumeric Tax Codes (ATC) in the eCWT Portal.

Was this helpful to you?
Thank you for answering!

The system notified me that I have more than 1,500 accounts for bulk filing. What will happen to my bulk submission?

The system will validate all accounts back-end and will revert within 24 hours. An email notification will be sent to you when the validation is done.

Was this helpful to you?
Thank you for answering!

Is Overseas Communication Tax (OCT) subject to EWT? What shall be the tax base?

OCT is not subject to EWT. The tax base shall be the amount paid less of overseas communication tax.

Sample Computation:

MRF    999
Excess Usage (International Charges)    100
Net    1099

 

Input VAT  
-(999 / 1.12 * 12%)                                                 107.04
-(100 / 1.10 * 10%)   9.09
    116.13
EWT (1099 – 116.13 * 2%)   19.66
Was this helpful to you?
Thank you for answering!

Can I file for previous Quarters and Years?

You can still file prior year billings but the form period should be dated current year. Please use the "Upload your own EWT Breakdown" option.

Was this helpful to you?
Thank you for answering!

What can I do if the account is personal or employee owned, but the company will pay for it, can the CWT be filed?

You may file this account/s using the “Upload your Own EWT breakdown” feature.

Was this helpful to you?
Thank you for answering!

What do I do if my eCWT has been approved, but not yet reflected in my Bill account?

Please file a ticket and provide your approved eCWT (ie. CWT00000012345) for furher checking. 

Was this helpful to you?
Thank you for answering!

What do I do when I get the "potential duplicate detected" prompt when filing?

You can click “Proceed” and continue filing. But it is highly recommended to check your records and previous filing if this may result to duplicate filing, as duplicate posting that may need correction.

Was this helpful to you?
Thank you for answering!

What date will I enter in Bill Period in the Excel Template after I download it to file eCWT?

1. Globe - Bulk Upload = Date will be pre-generated based on the selected month.

2. Globe - Upload your Own Breakdown = Should be the last day of the bill run.

For example, if the bill run is from Jan 1 to Jan 31, 2021 (Bill To). Date indicated should be 2021-01-31.

3. Innove/Bayan = same w/ line 2.

Was this helpful to you?
Thank you for answering!

What is my eCWT account given the Account Number parameters you have?

This is applicable only when using Upload your own EWT process. Here are the starting numbers and no. of digits for the account number parameters per eCWT Payee:

Starts with 1, 6, 8 but 9 digits - Innove 
Starts with 9, but 9 digits - Innove 
Starts with 7, but 9 digits - Bayan
Starts with 1-9, but 8-10 digits - Globe 

Was this helpful to you?
Thank you for answering!

If I filed my CWT via eCWT Portal, what are the things I must take note and have?

1. You should have an eCWT Reference Number or a Permit Number.

2. BIR Form 2307 has to be conformed by Globe electronically which you need to see on your BIR Form.

Was this helpful to you?
Thank you for answering!


F. Submit EWT (Innove & Bayan)
Do we navigate on Single filing or Bulk Filing?

Single Filing is recommended for 1 - 10 accounts. Higher than 10 accounts, we recommend the bulk upload.

Was this helpful to you?
Thank you for answering!

Once we upload the EWTs in the eCWT portal, when do we expect to the data be reflected.

EWTs will be posted 3 days after the approval.

Was this helpful to you?
Thank you for answering!

Why we have different process in using the eCWT portal for Globe vs Innove/Bayan?

Innove/Bayan process is just an interim solution but the end-state is should be aligned with Globe’s process

Was this helpful to you?
Thank you for answering!


G. How to Approve eCWT
How to Approve eCWT

 

You will receive email notification of eCWT/CVAT approval. Click the link provided in the email. If you did not receive email notification, please check SPAM mailbox; otherwise, submit an incident ticket in the eCWT portal to check the status of submitted eCWT.

Or you may proceed in the homepage and click For Approval. You will be directed to the approval page, click the Reference Number of the request then click Approve/Reject

Was this helpful to you?
Thank you for answering!


H. Report Generation
How to Generate Reports

1. On the Dashboard page, go to  Reports Tab then click generate report.
2.Select the report that you want to generate
3. Filter the details of the report that you want to display then click on Download.
 

Was this helpful to you?
Thank you for answering!


Video Tutorials
Upload your own EWT Breakdown

Was this helpful to you?
Thank you for answering!

Introduction to eCWT

Was this helpful to you?
Thank you for answering!

Login

Was this helpful to you?
Thank you for answering!

Dashboard

Was this helpful to you?
Thank you for answering!

Add Users

Was this helpful to you?
Thank you for answering!

Single Filing

Was this helpful to you?
Thank you for answering!

Bulk Upload

Was this helpful to you?
Thank you for answering!

Checking  & Approval

Was this helpful to you?
Thank you for answering!